Refund policy

Returns & refunds

Our standard collection is made to order. The following cancellation and return terms apply.

Changed your mind or need a different size?

Tell us within 14 days of receiving your order that you wish to cancel, then send the items back within a further 14 days. You can cancel before delivery too. For an order delivered in separate parcels, the cancellation period runs from receipt of the last item.

Contact us at our contact page with your order number and the items you wish to return. We will provide return instructions. Your right to cancel does not depend on us approving your request. Please do not send returns to a print supplier or to the address on the parcel without checking the return instructions.

You may try clothing on as you would in a shop. Please take care of it and return it clean, with labels and packaging where possible. We may reduce a refund for loss of value caused by handling beyond what is necessary to check the item.

You pay the return postage for a change of mind or size. There is no restocking fee. To get a different size, return your item for a refund and place a new order.

Your refund

We refund the returned items to your original payment method within 14 days of receiving them back or receiving evidence that you have sent them back, whichever comes first. When you cancel the whole order, we also refund the standard outbound delivery charge. Any extra paid for an upgraded delivery service is not refundable.

Faulty, damaged or incorrect items

Please contact us with your order number and details of the problem. Photos can help us resolve it, but do not replace your rights. We cover reasonable return costs for faulty or incorrect items and arrange the remedy you are entitled to under consumer law, including a refund where applicable. You have a short-term right to reject faulty goods within 30 days; other rights may apply after that period.

This policy does not affect your statutory rights.

Cancellation form

You may use the following form to cancel, or send any other clear statement. Email it to hello@whitepebbleco.com or use our contact form.

To: White Pebble Co, hello@whitepebbleco.com
I/we hereby give notice that I/we cancel my/our contract of sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s) (only if this form is notified on paper):